/Review: Grand Hyatt Hong Kong

Review: Grand Hyatt Hong Kong

My suite in the Grand Hyatt Hong Kong proved to be the ideal venue to host meetings during a busy week at the adjoining convention center.

Rates were outrageous during this busy week, but thankfully I was able to use points (25,000/night) and then confirmed a suite upgrade using one of my Globalist Suite Upgrades. We arrived late in the evening and I ended up not leaving the hotel (or even stepping below the 11th floor, with one exception) for the next 72 hours. That’s a testament to the comfort of the hotel…

The lobby is huge and ornate, like many Grand Hyatt properties in Asia. It was packed…but little surprise when the convention center was a few paces away.

Grand Hyatt Hong Kong Grand Executive Harbour Suite

I was upgraded from a confirmed Grand Suite to a Grand Executive Harbour Suite, which I greatly appreciated. The room was the same size (65-square meters) but we had a great view of the harbor below, which my meeting participants all appreciated.

As you entered the room, you walked into a long hallway with a sliding door on the left side concealing the bathroom and a door to the guest bathroom on the right. The hallway emptied into the living room, featuring a desk, L-shaped couch, coffee table, and mini-bar.

The guest bathroom:

The bedroom featured a king-size bed and also included a great view of the harbor below.

I appreciated the oversized bathroom, which included a large shower and bathtub plus separate water closet (no Toto toilet…bummer) and walk-in closet. Privacy dividers could be lowered to segregate the bedroom from the bathroom. This property uses June Jacobs amenities.

An extra closet in the hallway:

Since Hyatt Gold Passport became World of Hyatt, most hotels (in my experience) have stopped giving Globalist members any welcome amenities. I was pleased to see a bottle of wine, almonds, cookies, dried apricots, and a bowl of fruit (replenished daily) on the coffee table.

A special shout out out to the maids. I don’t usually tip, but I did here. They cleaned the room twice per day and always ensured we had enough bottles of water, coffee, and tea for my meetings.

Temperature and shades in the room were controlled by electronic switch:

A mobile phone with complimentary local calls was also provided:

Grand Hyatt Hong Kong Grand Club

The 35th floor Grand Club offered a beautiful venue with more beautiful views of the harbor.

I’m not ashamed to admit that with one exception I ate breakfast and dinner in the Grand Club each day. The breakfast spread is excellent, with a nice buffet and even premium items like fresh berries. Each day there is also a daily special, like poached eggs with guacamole or scrambled eggs with black truffles. Breakfast was the highlight each day.

The evening spread also tasty. It wasn’t as elaborate as the Grand Hyatt in Shanghai, which is truly an entire dinner spread, but if you want take your meals here there are enough appetizers and small hot dishes to fill you up.

Food is both delicious and cheap in Hong Kong, but sometimes it is nice just to stay in the hotel after a very long day.

A shoutout to the excellent staff in the Grand Club. I appreciated how attentive, friendly, and engaging they were.

Grand Hyatt Hong Kong Grand Cafe

On the first night, we arrived after the Grand Club had already closed and opted to have a quick meal in the Grand Cafe on the lobby level. At least that was the plan…

Service was horrible. I could not believe how horrible it was. Slow is the understatement of the century. I had to practically beg the staff to order food and once we finished, I eventually had to track down a waiter by foot to sign the bill.

The food was not great either. I had steak and it was average at best with a poor béarnaise sauce. That big thing that looked like a delicious mushroom was actually a clove of garlic. Even the French Fries were forgettable. Oh well.

Grand Hyatt Hong Kong Fitness + Pool + Sauna

On the 11th floor, a full fitness center is available with late-model strength training and cardiovascular equipment.

A tree-lined courtyard for smokers separated the gym/spa from the pool.

A large pool offers great city views. I did not use the pool, but noted the November weather in Hong Kong was very pleasant.

I did, however, use the sauna each day, which was a tad annoying. It is located in the male changing room and did not have room to lay down…that’s how I like using a sauna. Oh well…

CONCLUSION

With the exception of the poor meal in the Grand Cafe, my stay was an excellent one. I am planning to return next year and look forward to hopefully the same room and same excellent lounge staff.